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How does the fiber installation work?

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Many people dread the installation of fiber internet. They worry about torn-up streets, mess in the house, or being without internet for days. Fortunately, this is rarely the case in practice. The process is divided into two manageable main phases: **The Construction** (by the network operator) and **The Installation** (by the provider).

Part 1: The Construction (The network)

This process is carried out by the network contractor (such as KPN Netwerk or Open Dutch Fiber). This costs you absolutely nothing.

  1. The Survey: An employee comes to the neighborhood (or sometimes to your door) to see where the cable can enter the house most conveniently.
  2. Digging in the street: The street is opened up. The cable is shot under the sidewalk to the property line (or front facade). Usually, the street is neatly closed again on the same day.
  3. Bringing it inside: An appointment is made with you. The technician drills a small hole through your wall, pulls the cable inside (often directly into the meter cupboard), and mounts the so-called Fiber Connection Point (FTU). This box remains the property of the network operator.
Status: Your house is now "Ready for fiber" (Homes Activated). You do not have working internet yet.

Note: Did the contractor disappear after the excavation work, leaving an orange cable sticking out of the pavement for months? Read here what this means and what you can do yourself.

Part 2: The Provider installation

As soon as the box hangs in the meter cupboard, your chosen internet provider takes action (for example, Odido or KPN). This only happens if you have taken out a subscription.

  1. The Installation Package: You will receive the modem (the router) and any TV boxes by post.
  2. The Installation Technician: With most fiber subscriptions, you get a free installation technician from the provider. The technician connects the modem to the Fiber Connection Point.
  3. Wi-Fi and Testing: The technician sets up the modem, checks whether the signal is coming through properly, and tests the Wi-Fi connection in your home. If you also have TV boxes, they will be connected.

Will I keep my regular internet during this process?

Yes, absolutely! Your old connection (e.g., the Ziggo cable or the old copper line) will simply continue to work until the fiber modem is connected and working. Therefore, only cancel your old subscription once the fiber is working, or make use of the Switching Service.

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