Fiber internet in Zeeburg and the Eastern Docklands

Last updated: September 16, 2026

The Eastern Docklands (Oostelijk Havengebied) is characterized by modern architecture and often prepared underground infrastructure. From public complaint reports and outage overviews, a theme emerges regarding the administrative and technical coordination between network operators and internet providers, especially during network outages.

The challenge of separated networks

In the Netherlands, a consumer can purchase a subscription from provider A (e.g., Odido) over the cables of network operator B (e.g., KPN Netwerk). This model is called Wholesale Broadband Access (WBA). In many shared experiences around Zeeburg, this proves to be a vulnerability when resolving local outages in the distribution cabinets.

A green telecom distribution cabinet in the Eastern Docklands

The coordination of who holds the key to the distribution cabinet on the street frequently forms an administrative hurdle. (Illustrative image)

Residents indicate that when a physical problem occurs in the street cabinet, technicians from the chosen provider often do not have the authorization or keys to open the network operator's cabinet. This can result in delays lasting several days as technical tickets are sent back and forth.

Signals from the neighborhood

The collected experiences of residents from the postal code area around 1019 illustrate this delay, primarily centered around a large-scale network outage in May 2026:

During a prolonged network outage (with an estimated 7,000 affected people), residents reported delays of several days. Technicians sent by the provider could not perform repair work because they were not granted access to the network operator's distribution cabinets. [Source: Odido Community]
One resident indicated having been without internet for a week. According to the report, no less than four successive technicians confirmed that the indoor installation was perfectly fine, but that the failure was located in the street cabinet. Emergency vouchers for mobile data proved insufficient for daily consumption. [Source: Odido Community]
Several responses point to further escalation problems during holidays (such as Ascension weekend), where limited technician capacity and bureaucracy between provider and operator delayed recovery for over a week. [Source: Odido Community]